Doomsday Hunter Privacy Policy
IMPORTANT! PLEASE READ CAREFULLY BEFORE REGISTERING AS A "Doomsday Hunter" GAME USER!
SUMMARY
With this Privacy Policy (the 'Policy'), we want to let you know how we at HONG KONG KE MO SOFTWARE CO., LIMITED, established in Hong Kong, with the address 9/F MW TWR, 111 BONHAM STRAND, SHEUNG WAN, HONG KONG (HK) (herein 'Camel', 'we' or 'us'), promise to take care of the personal information we collect from you, who visit our websites, use or access our games, whether played on mobile devices, PCs, our websites or other approved platforms ('Camel'), and/or otherwise use or access any of our provided services, including but not limited to software systems, customer support, marketing and advertising, and community services (collectively the 'Services' or 'our services'). This includes the information you provide us with (for example, when opening a game account or subscribing to our official media platforms), what we learn when having you on our platforms, and when you are playing our games. This Policy explains which personal information we collect from you and for what reasons; how we use, store, and transfer such data; and also how you can contact us to ask about your data and invoke your rights.
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, we will make an announcement in advance, disclose the details of the event and information about the successor, and with the express consent of you and/or your parent and/or guardian (if applicable) again, your personal data may transfer to the successor. CAMEL may periodically modify, adjust, or revise the terms of this Privacy Policy. We will announce to you the updated terms. You acknowledge and agree to check the updated terms regularly. If major clause changes are involved, we will make an announcement in advance.
We only collect, use, store, and transfer ('process') your personal information in accordance with applicable data protection legislation, including but not limited to the (EU) General Data Protection Regulation (2016/679) ("GDPR") and data protection legislation applicable to the country you are located in (simply referred to hereafter as 'applicable law').
Depending on whether you are a website visitor, customer, and/or a user of our Services, we will process personal information such as your contact details (email address, telephone number, and postal address), your username, passwords, and payment details. We will also collect and use information about your technical equipment such as your hardware and software type and location data, and other information you provide us with, for example when you sign up for our surveys and contests. For more information about the personal information we collect, use, and otherwise process, please see the sections below.
We will use your personal information for different purposes. We will for example use the data to provide you with the Service you have requested, to improve our games and other Services, to predict user trends, to make recommendations based on your usage, and to process payments. For more information about how we use your data, please read below.
We will engage other companies in order to fulfill our purposes and obligations as set out in this Policy, and we will transfer your personal information to countries outside the EU and EEA that may not have as strict privacy legislation as where you live. We will only transfer your personal information to such countries if we are allowed to do so; please read below for more information. When we collect personal information about you, you are entitled to the following rights under applicable law:
"¡ñ The right to access and rectify your personal information;"
"¡ñ The right to access and rectify your personal information;"
"¡ñ The right to object to our processing of personal information;"
"¡ñ The right to demand us to delete your personal information; and"
"¡ñ The right to data portability."
For more information about the rights you have in relation to your personal information, please contact our support team. If you have any questions about the personal information we collect, how we use your data, and how we transfer your data to fulfill our purposes as stated herein, please contact us at: LOS@camel4u.com. The following is a more detailed description of how we use personal information.
CONTENT
"1. Who we are"
"2. What we promise"
"3. What is personal information?"
"4. Reasons for processing your data"
5. Cookies or similar technologies
"6. When do we collect your data?"
"7. What data do we collect?"
"8. How do we use your data?"
"9. Who do we share your information with?"
"10. Can children use our services?"
"11. Security measures to protect your data"
"12. If you choose not to share your data with us"
"13. How long will we keep your data?"
"14. Accessing, changing, and updating your data"
15. RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA
"16. Right to erasure"
"17. Right to restriction"
"18. How to get a copy of your data or receive a copy of your data"
"19. How to enforce your rights"
"20. How to withdraw your consent or close down your Account"
"21. Changes in the Privacy Policy"
"22. How to contact us and how to make complaints"
"23. DPO contact information"
1. WHO WE ARE
We are HONG KONG KE MO SOFTWARE CO., LIMITED ('Camel', 'we' or 'us'). This Policy applies to websites operated by us and any other of our affiliates. This Policy also applies to your use of our services, such as our official forums or Facebook page, and also when you use and play our games or other products (we call all of the above 'Services').
We are the controller of the personal information collected. If you have any questions or want to know more about how we use your personal information, please log in to your "Doomsday Hunter" account and directly contact our Support department through the in-game feedback system (tap on your Avatar -> [Help] -> [Contact Us]) or email us at LOS@camel4u.com.
2. WHAT WE PROMISE
We promise to keep your data safe and not to sell your data to third parties. We promise to give you the right to access and delete your data, and to provide you with ways to manage and review your marketing choices as well as any other information (such as for example newsletters) you get from us.
3. WHAT IS PERSONAL INFORMATION?
Personal information can be any information relating to an identified or identifiable natural person. In other words, it can be any information that could allow us to identify you both directly and indirectly (for example your name, email address, IP address, or billing address). In this Policy, we will use the word 'data' to refer to personal information.
4. REASONS FOR PROCESSING OF YOUR DATA
We will only use and process data about you if we have one of the following reasons to do so:
"¡ñ To fulfill a contract we have with you (for example, when you make a purchase in ""Doomsday Hunter"");"
"¡ñ When it is our legal duty (for example, to identify your age and make sure we are not collecting data from young children, for bookkeeping purposes, and to fulfill our obligations in relation to authorities);"
"¡ñ When necessary in response to sudden public health events or protect the life, health, and financial security of the natural person in emergency situations;"
"¡ñ When implementing news reports for the public good, media scrutiny, and other behavior to handle your data within a reasonable range;"
"¡ñ When you consent to it (for example, when binding a specific game account to a third-party account); or"
"¡ñ When it is in our legitimate interest (for example, to enforce our policies, manage our everyday business, use in an anonymized and aggregated way in order to perform statistical analysis, for direct marketing purposes, to ensure information security, to prevent fraud or to transfer the data to a different part of the organization when necessary). When we rely on a legitimate interest we have concluded that our interest is not overridden by your interests or fundamental rights and freedoms. You are welcome to contact us to learn more about how we have reached this conclusion."
5. Cookies or similar technologies
We may use cookies or similar technologies, typically small text files downloaded to improve functionality or track site usage. We may use cookies and/or may permit third parties to set and use cookies or other similar technologies to:
¡ñ Log your IP address
¡ñLog the websites or sources that referred you to our services.
¡ñCollect technical data about the devices and software you use to access our services or similar technical data.
However, we will not link your IP address to your personal data.
We use cookies, web beacons, and similar technologies to enhance your experience using the Services, including:
¡ñ Remembering you: help us identify you as a registered user and keep the preferences or data that you have previously provided.
¡ñAnalyzing your use of our services: help us understand what visitors or users are doing on our services.
Our authorized contractors and we may use cookies and similar technologies to provide and personalize services, prevent fraud, and fulfill other purposes mentioned above.
6. WHEN DO WE COLLECT YOUR DATA?
We will collect data about you when you use our Services, including in the following situations:
"¡ñ When you register a ""Doomsday Hunter"" Game Account"
"¡ñ When you use a relevant function"
"¡ñ When you purchase an in-game product"
"¡ñ When you play our games"
"¡ñ When you register on and use our forums"
"¡ñ When you contact us or our support services, via emails or letters"
"¡ñ When you use our websites, apps, or games"
"¡ñ In customer surveys"
"¡ñ If you participate in user research initiatives"
"¡ñ If you participate in a playtest or prelease test such as alpha/beta/etc."
"¡ñ If you take part in our competitions or promotions"
"¡ñ When you enroll in or participate in, one of our events"
"¡ñ When you send us a game pitch"
"¡ñ When you click on one of our ads or in our newsletters"
"¡ñ When you subscribe to receive our press releases"
"¡ñ When you log in to our Services using a third-party account"
"¡ñ When you work for Camel. In such case, please contact our Human Resources department separately for more information."
7. WHAT DATA DO WE COLLECT?
We use data that you have explicitly provided to us in different situations. We also use personal information that is generated by your device or when you use our Services. These categories are further explained below. Data that you explicitly provide us with:
"¡ñ Username"
"¡ñ Country of residence"
"¡ñ Name"
"¡ñ Passwords created to access parts of the Services"
"¡ñ Nicknames on forums and in games"
"¡ñ Device information"
The above information may be provided to us when you open a "Doomsday Hunter" account, or when you subscribe to our social media events and platforms. In addition to the above, when purchasing a game product or enrolling in an event, you may have to provide us with the following data:
"¡ñ Physical address"
"¡ñ Telephone number"
"¡ñ Billing receipt information"
"¡ñ Third-party account info such as email address, Facebook name, etc."
"¡ñ Purchase order number"
Finally, any other data you actively provide us with when:
"¡ñ When you contact the Support department or seek help from Doomsday Hunter"
"¡ñ You take our surveys or join our playtests"
"¡ñ You enter a contest. If you win, we might need additional information about you depending on the specific contest. We will, however, only collect such information with your consent"
"¡ñ When you apply for a job at Doomsday Hunter and provide information relevant to the application. For more information on how we use personal information in that respect, please refer to the Privacy Policy available on our job applications website."
Data we collect when you use our Services or games:
"¡ñ Profile and usage data. This includes the profile you create to identify yourself when you connect to our Services and the internet protocol (IP) address that may uniquely identify you when you connect to our games. It also includes other data about how you use our Services and games. We gather this data from devices you use to connect to those Services, such as computers, smartphones, tablets, and computers."
"¡ñ Payment and transaction data"
"¡ñ Location data"
"¡ñ Platform type (Android, iOS)"
"¡ñ Preferred language"
"¡ñ Gender"
"¡ñ Information about your device, device serial number, device ID, device information (device name, device type, MAC address, IMEI, CPU, graphics card model, OS version and language, time zone, screen DPI, device resolution), hardware and software"
"¡ñ Your device¡¯s IDFA (if you¡¯re an iOS user) or Google ad ID (if you¡¯re an Android user) or other platform information such as your IP address or Google Play ad ID."
"¡ñ In-game activity includes but is not limited to what games you play, own, how you play, how often, and for how long."
"¡ñ Game crash reports and error dump information from your device. Bugs, errors, and other data about crashes and diagnosis thereof (if the occasional system crash occurs in our services). Device information (name, model, memory size, and graphics card model) and in-game information (game version, user UID, stacktrace); we use such information to conduct identity verification for security purposes, to identify and address bugs, and to evaluate and improve the functionality of our services in accordance on the legal basis that it is in our legitimate interest to ensure the security of our services, and to improve our services."
"¡ñ For the Android version: application information (APK name, version, startup time, process name), user account, device information (model, OS version, brand, CPU structure, root status, the unique identifier of ROM, screen resolution, system startup time, whether an emulator is being operated, the installed APK information, MAC address, network type, names of the running applications, list of file names in the cache directory of SD card application, and Wi-Fi name)."
"¡ñ For the PC version: application information, memory, executable module, system driver module, new thread, new load module, proxy, network, CPU, disk, and graphics card, account information, and device name, specific file types for a specific directory, names of process windows, and name signature of a suspicious process module, game version, game identification information, hardware and operating system information, application program list, current running task information, security authentication machine code, game and non-game abnormal process information, game operation-related calling methods and information, whether there are other external programs on the game interface, the record and data of the game attempted/accessed by the external program, the plug-in and file information related to the operation of the game, the impact of the external program information on the game."
"¡ñ For the iOS version: application information (module and signature), root status of the device"
"¡ñ In events carried out within our ""Doomsday Hunter"" application, including installing, uninstalling, and updating event information."
"¡ñ We will always ask for your consent to give us details on your location data."
Data from third parties we work with: We may receive data about you from third parties or partners, for example, Facebook, Google, and AppsFlyer.
We may also receive information from third parties (such as game distributors) to add to the information we receive from you. This is used to help us deliver relevant advertising to you, to prevent fraud and/or abuse, and to collect your geolocation for taxation purposes.
8. HOW DO WE USE YOUR DATA?
We use the information we collect from you and from your use of our Services, to provide, maintain, protect, and improve the Services and to develop new ones. Unless you have told us not to opt-out, we also use the information to offer you tailored content, like giving you more relevant ads and informing you about game releases that you might be interested in. We will not use your data for any other purpose than the purpose for which the data is originally collected. To operate our business and to enhance your gaming experience, we use your information in the following ways:
"¡ñ To operate, improve, develop, and provide you with our games, apps, and Services"
"¡ñ To provide you with recommendations and game offers that you may like"
"¡ñ To respond to inquiries or comments from you"
"¡ñ To verify your identity in order to prevent unauthorized access"
"¡ñ To provide you with software updates"
"¡ñ To understand trends in usage"
"¡ñ To calculate marketing conversion rates and other elements of advertising performance"
"¡ñ To help track and correct errors and bugs in games and services"
"¡ñ To customize your user experience"
"¡ñ To maintain the integrity and security of the Services"
"¡ñ To process transactions and communicate with you regarding these transactions"
"¡ñ To maintain or administer your ""Doomsday Hunter"" account, including contacting you in order to update your ""Doomsday Hunter"" details if necessary"
"¡ñ To administer and perform playtests and beta tests that you have signed up for"
"¡ñ To create reports, analyses, or similar for the purpose of research and business intelligence and be able to track potential problems, behavior, and trends"
"¡ñ To enforce our terms and conditions, such as our EULA, Terms of Use, Rules of Conduct, and this Policy"
"¡ñ To send you newsletters, promotional notices, and offers you have previously agreed to"
"¡ñ To keep our Services fair, investigate and prevent fraud and illegal behavior"
"¡ñ To comply with applicable laws and regulations"
"¡ñ To provide events, competitions, or promotions"
"¡ñ To provide such personal data to any third party using the methods described in this Policy; and"
"¡ñ Any other purposes incidental to any of the foregoing items."
Special information about marketing:
Special information about marketing: We use your data to inform you about relevant products and offers, e.g. provide you with targeted marketing. The data we collect in such cases contain information that you willfully provide us with, the data we collect when you use our Services or from third parties we work with. We analyze this data to form a view of what we think you might want or need or what may be of interest to you. You can at any time object to our use of your personal information for marketing purposes, including any profiling for such purposes, and we will then stop using your personal information for such purposes.
9. WHO DO WE SHARE YOUR INFORMATION WITH?
We will not provide your data to any third party without obtaining your prior consent, except in cases where:
"(i) Such provision is made in accordance with the laws and regulations;"
"(ii) Such provision is necessary to protect human life, body, or property, and where it is difficult to obtain your consent;"
"(iii) Such provision is particularly necessary for the enhancement of public health or for the promotion of the sound development of children, and where it is difficult to obtain your consent;"
"(iv) It is necessary for us to cooperate with a state organ or local government or any entrustee thereof in performing duties prescribed under the laws and regulations, and where the performance of such duties may be obstructed by obtaining your consent;"
"(v) Your data is provided to any third party in relation to the outsourcing to such party of the processing of such data within the scope necessary for us to achieve the purposes of use; or"
"(vi) Your data is shared due to joint use described below."
Notwithstanding the foregoing, to be able to provide you with the Services and the best possible experience, we will share your data with other companies and organizations. We will only do so if our partners can provide the same level of security to keep your data safe as implemented by us and if our partners can ensure that they comply with applicable laws and privacy regulations. We may share your information with the following partners:
Game distribution platforms (for example, Google, Apple, and Amazon)
Advertising partners and attribution platforms to help us understand the effectiveness of our marketing campaigns (for example, Google, Facebook, and Appsflyer).
Please note that our games or products may be advertised in other applications. If you click on one of these advertisements and install our game, you will become a user of our Services. To prevent fraud and verify the installation of the game, we may share your IDFA (iOS) and/or Advertiser ID (Android) with the relevant advertiser.
For Services using the Unity Engine, Unity is our service provider. Unity may collect certain data in relation to your use of such Services. You can find their privacy policy on their websites under https://unity3d.com/legal/privacy-policy.
We may release your data when we are required to by a court order, according to law, or in the event of a bankruptcy or other similar unfortunate event.
We may also share and acquire your data with future subsidiaries or companies if we choose to sell, transfer, or merge parts of our business. We will, however, only transfer the data if we must and if these companies comply with applicable privacy regulations and can guarantee that your data will be kept safe.
We may jointly handle all or part of your data that we collect as described in Section 7 above with any other of our affiliates within the purpose of use described in Section 4 above. Hong Kong Ke Mo software Co., Limited (9/F., MW Tower, No.111 Bonham Strand, Sheung Wan, Hong Kong. The person in charge of managing the personal information (Julie) is responsible for this time's joint handling of personal information.
10. CAN CHILDREN USE OUR SERVICES?
Our services and games are not for children. We will also not purposefully collect or ask for the information of minors or those below 13 years of age. We also abide by the higher requirements that certain countries and platforms have pertaining to the age of consent for collecting personal data. If you are a minor or below the age of 13, please do not register for our services or try to send us any of your information related to your person. If we become aware that we have collected the personal information of a minor or person below the age of 13, we will promptly delete that information. If you believe that a minor or person below the age of 13 may have given us personal information, please contact us and report this by email. We strongly recommend parents or guardians to instruct their children to not disclose any data when online. Parents or guardians who are concerned about the transfer of data are welcome to contact us at LOS@camel4u.com. If we obtain actual knowledge that we have collected data from a child, we will promptly delete it, unless we are legally obligated to retain such data.
11. SECURITY MEASURES TO PROTECT YOUR DATA
We maintain physical, electronic, and procedural safeguards to help guard your data in compliance with applicable privacy regulations. If transactions are offered on the Services, transaction information is transmitted to and from the Service in encrypted form using industry-standard Transport Layer Security (TLS used to be known as SSL) connections to help protect such information from interception. We strictly restrict authorized access to your data only to those persons who have a legitimate purpose to access it. We also have security measures in place to protect the loss, misuse, and alteration of the data we process. Please contact our Support department by logging into your "Doomsday Hunter" account and using the [Help] -> [Contact Us] feature or emailing LOS@camel4u.com for details of such security measures.
12. IF YOU CHOOSE NOT TO SHARE YOUR DATA WITH US
We may need to collect data to be able to fulfill our legal obligations or fulfill the terms of a contract we have with you or to be able to even provide you with the Services. If you choose not to give us this data, it may prevent us from meeting our obligations. It may also mean that we cannot provide the required or complete Services needed to run your Doomsday Hunter account or that we cannot implement the relevant policies. It may also mean that we have to cancel the product or Services you have with us.
13. HOW LONG WILL WE KEEP YOUR DATA?
We will keep your information for as long as you are a player or customer of Camel. We may keep your information for longer for research or statistical purposes. If we do, we will make sure your information is anonymized and non-traceable to you as a person. We will also keep it for longer if we cannot delete it for legal or regulatory reasons. We will however delete all data that is no longer necessary after a reasonable period.
14. ACCESSING, CHANGING, AND UPDATING YOUR DATA
When you use our Services, we strive to provide you with ways to quickly update or delete data that you have actively provided. You have the right to access the data relating to you. This includes the right to be informed whether or not data about you is being processed, what data about you is being processed, and the purpose of the processing. You also have a right, upon your request, to access information about any evaluation or assessment of the balancing test we are required to conduct when we process your data based on our legitimate interest. Furthermore, you have the right to rectify or add data if the personal information is inaccurate or incomplete. As soon as we become aware of any inaccurate personal information being processed, we will always rectify your data without undue delay and notify you accordingly. If you have created a ¡°Doomsday Hunter¡± account, you can use the in-game [Help] -> [Contact Us] feature or email LOS@camel4u.com to contact us regarding your data.
15. RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA
You are also entitled to object to the processing of your data on grounds related to your particular situation. Please note, however, that we must still process some personal information about you to provide the Services to you. This means that you cannot object to all our use of personal information and still require us to provide Services to you.
16. RIGHT TO ERASURE
You are entitled to request that we erase data related to you. We will erase your data upon request provided that it is no longer necessary for this purpose (for example, you cannot require all personal information about you to be erased and still receive Services from us) unless we have a legal obligation to store personal information.
17. RIGHT TO RESTRICTION
You have the right to require us to restrict our processing of your personal information under the following situations:
¡ñIf you contest the accuracy of the data.
¡ñIf the processing is unlawful, but you still do not want us to erase the data.
¡ñIf the data is no longer needed to fulfill the purpose it was collected for or you have informed us that you do not consider us to have a legitimate interest in certain processing.
18. HOW TO GET A COPY OF YOUR DATA OR RECEIVE A COPY OF YOUR DATA
You can request a copy of your data by logging into your "Doomsday Hunter" Account and contacting our official support team through the in-game [Help] -> [Contact] Support feature, or by emailing LOS@camel4u.com. If you request access to personal information about yourself that you yourself have provided, and if the personal information is processed automatically in accordance with a contract between you and Camel or based on your consent, you may request that the data be provided in a structured, commonly used and machine-readable format and you may also request that the personal information is transmitted to another controller if this is technically feasible.
19. HOW TO ENFORCE YOUR RIGHTS
You can contact our Support department by logging into your "Doomsday Hunter" account and using the [Help] -> [Contact Us] feature or emailing LOS@camel4u.com at any time to get a list of all the data we have collected from you or to get such data deleted or invoke your other rights as explained above. We will do our best to answer your request in a timely manner but please note that it may take a couple of days. Thank you for your patience and understanding.
Please note that if we cannot identify and guarantee who you are, we might ask you to provide us with additional information or log into your "Doomsday Hunter" account if possible. Please note that we will not delete any data if we are unable to verify that you are their rightful owner. We will however always use our best effort to help you out.
20. HOW TO WITHDRAW YOUR CONSENT OR CLOSE DOWN YOUR ACCOUNT
You can contact our official Support team to close your account. However, if your account is closed, we may be unable to provide you with certain Services, and your game experience may be affected. Closing your game account will result in the loss of all of your game progress, virtual currency, virtual items, and ability to access the game.
21. CHANGES IN THE PRIVACY POLICY
This Policy may change from time to time. Any changes to this Policy can be checked at any time in the in-game Privacy Policy, and if the changes are significant, we will provide you with a more noticeable notice, for example by game mail or with a pop-up in our games or on your "Doomsday Hunter" account page. If you are asked to accept material changes to this Policy and decline to do so, you might not be able to continue using the Services with all functionality preserved.
22. HOW TO CONTACT US AND HOW TO MAKE COMPLAINTS
Please let us know if you are not pleased with the way we use and process your data by contacting our Support department at: LOS@camel4u.com.
We would also appreciate getting feedback from you if you think that this Policy or any part of it is unclear. Our address is: 9/F MW TWR, 111 BONHAM STRAND, SHEUNG WAN, HONG KONG (HK)
"23. Data Protection Officer (DPO) contact information"
DPO contact: Julie
E-mail: LOS@camel4u.com
HONG KONG KE MO SOFTWARE CO., LIMITED
Effective Date: August 14, 2024